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Ticket4service
IT MSPs, Software Companies, Corporate Operations, Field Service & E-CommerceDirect Desk: +91 99097 00606
TRANSPARENT COMMERCIAL PACKAGES
Packages & Engagement Models for Ticket4service.com
Predictable deliverables, milestone-based execution, and zero hidden markups. Every package is tied directly to measurable outputs backed by the JV Group service standard.
StarterTier 01
Team Helpdesk Starter
Omnichannel ticket management for growing IT and customer support teams.
Designed for IT MSPs, Software Companies, Corporate Operations, Field Service & E-Commerce
$30/ month ($30 USD)
Zero Agency MarkupIndia Domestic: ₹2,499 / moFixed Fee
Target: 3.5x Pipeline Influx • Direct SLA
Included SLA Scope:
- Omnichannel ticket intake: Support Email, Web Widget & Client Portal
- Up to 3 support agent seats with role permissions
- Standard Service Level Agreement (SLA) countdown timers
- Canned response macros for repetitive common queries
- Ticket status tagging (Open, Pending, Resolved, Closed)
- Standard email ticketing support
MOST POPULAR • ENTERPRISE CHOICE
⭐ Most PopularTier 02
Business SLA Automation
WhatsApp ticket intake, automated manager escalations, and customer CSAT surveys.
Designed for IT MSPs, Software Companies, Corporate Operations, Field Service & E-Commerce
$72/ month ($75 USD)
Zero Agency MarkupIndia Domestic: ₹5,999 / moFixed Fee
Target: 4.8x Pipeline Multiplier • Omnichannel
Included SLA Scope:
- Everything in Team Helpdesk Starter
- Official WhatsApp ticket integration via WapiPulse connection
- Multi-tier SLA deadline timers with automated manager escalations before breach
- Skill-based agent routing and department queues (IT, Billing, Support, Sales)
- Customer self-service knowledge base & help center portal
- Automated post-resolution CSAT 5-star customer feedback surveys
- Weekly team resolution velocity and First Response Time (FRT) analytics
Enterprise SuiteTier 03
Enterprise Multi-Department Incident Suite
Unlimited queues, custom REST API webhooks, and executive resolution velocity scorecards.
Designed for IT MSPs, Software Companies, Corporate Operations, Field Service & E-Commerce
$157/ month ($160+ USD)
Zero Agency MarkupIndia Domestic: ₹12,999 / moFixed Fee
Target: Institutional Run-Rate • Multi-Team SLA
Included SLA Scope:
- Everything in Business SLA Automation
- Unlimited support departments and custom incident categories
- Custom RESTful webhook ingestion integrating with custom enterprise ERPs
- Private internal team collaboration notes and ticket merge/split tools
- Executive boardroom CSAT scorecards & compliance audit trails
- Dedicated technical onboarding specialist and custom SLA contract
- 24/7 Priority hotline backed by JV Group IT infrastructure
Fixed-Fee TransparencyZero hidden markups or variable surprises
Dual-Region InvoicingBilled in USD ($), GBP (£) or INR (₹)
Weekly Sprint CadenceDirect Slack channel & live ROI dashboards
Full IP Ownership100% client ownership of accounts & code
Need custom enterprise scoping?•Speak directly with our regional Growth Directors: