Achieved 99.8% SLA Resolution Compliance Across 85 Corporate Clients
Support emails were getting lost in Outlook inboxes, resulting in missed contract deadlines and client frustration.
Consolidated all support emails into Ticket4service with automated priority timers, tiered escalation alerts, and client self-service tracking portals.
"Ticket4service ended missed deadlines completely. Our engineers know exactly which ticket has highest urgency, and our clients have full visibility."
